Terms of Service

Effective date: August 6, 2026

These Terms of Service govern access to and use of the Branzino Health platform ("Branzino", "we", "our", "us"). By accessing the platform you agree to these terms. If you are accepting on behalf of a practice or other organization, you represent that you are authorized to bind that organization. Where these terms conflict with a signed agreement between your organization and us — including a Business Associate Agreement — the signed agreement governs.

The service

Branzino Health is an electronic health record platform providing clinical documentation, scheduling, e-prescribing, billing, a patient portal (web and mobile apps), the CareRAG chart assistant, and related functionality. The features available to your practice depend on your subscription.

Free trial

New practices may start with a free trial. No payment method is required during the trial, and if you don't subscribe when it ends, your trial data is deleted after a reasonable wind-down period — we'll tell you before that happens, and you can export first.

Accounts and access

• Accounts are issued to named individuals. Credentials must not be shared, and each user is responsible for activity under their account.
• Your practice is responsible for granting, reviewing and promptly revoking access for its personnel, including when someone leaves.
• Tell us promptly at security@branzinohealth.com if you believe an account has been compromised.

Acceptable use

You agree not to:

• Access records you have no clinical, administrative or legal need to access.
• Attempt to circumvent access controls, probe the platform's security without authorization, or access another practice's data.
• Use the platform unlawfully, or to store data unrelated to the delivery or administration of care.
• Reverse engineer, resell or redistribute the platform except as permitted by your agreement.

Good-faith security research reported to security@branzinohealth.com is welcome, as described on our Security page.

Patient data

As between the parties, patient records entered into the platform remain the property of your practice. We process that data only to provide the service, in accordance with our Privacy Policy and any executed Business Associate Agreement. Where a BAA exists and conflicts with these terms, the BAA governs the handling of protected health information. Your data is exportable in portable formats at any time — no lock-in, no export fees.

Clinical responsibility

The platform supports clinical decision-making; it does not make clinical decisions. Any output of the CareRAG assistant, coding suggestion or automated summary is advisory only and must be reviewed by a qualified clinician. Clinical judgment and responsibility for patient care remain with the treating provider.

Fees and subscription

Subscription fees are as published on our pricing page or as set out in your signed agreement. Subscriptions renew automatically until cancelled; you can cancel any time, effective at the end of the current billing period. We'll give reasonable notice before any price change affects you.

Integrations and mobile apps

Optional integrations (such as Zapier or Zoho) are enabled by your practice, and data sent to them is governed by those providers' terms — you control what each connection can touch and can disconnect it at any time. The patient portal mobile app is distributed through Google Play, and through the Apple App Store where available, under those stores' terms in addition to these.

Availability

We aim to keep the platform available continuously, but access may be interrupted for maintenance, updates, or causes beyond our reasonable control. Any committed availability levels are those set out in your written agreement.

Intellectual property

The platform, its software and its documentation remain our property and that of our licensors. These terms grant a limited, non-exclusive, non-transferable right to use the platform for the duration of your subscription.

Disclaimers and limitation of liability

Except as expressly stated in your written agreement, the platform is provided without warranties of any kind, to the fullest extent permitted by law.

Except for the excluded claims below, each party's total aggregate liability arising out of or relating to these terms will not exceed the fees paid or payable by your practice in the twelve (12) months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue.

Excluded claims. These limitations do not apply to a party's indemnification obligations, breach of confidentiality, infringement of intellectual property rights, liability arising from unauthorized use or disclosure of protected health information, or amounts owed for the service. Liability relating to protected health information is governed by the parties' Business Associate Agreement, which controls to the extent it conflicts with this section.

Termination

Access may be suspended or terminated for material breach of these terms, non-payment, or where continued access presents a security or legal risk. On termination, your practice may export its records in accordance with your agreement and applicable record-retention obligations — the export right in "Patient data" above survives termination.

Changes to these terms

We may update these terms. Material changes will be communicated to your practice's administrators at least thirty (30) days before they take effect, by email and by notice within the platform. Non-material changes — corrections, clarifications, and additions that do not reduce your rights — may take effect immediately. Continued use after a change takes effect constitutes acceptance.

Governing law and precedence

If your practice has a signed agreement with us, its governing-law and dispute-resolution clauses apply to these terms as well. We will update this page with the operating entity's legal name and state of organization; until then, questions about these terms — including requests for a signed agreement — go to security@branzinohealth.com.

Contact

Questions about these terms, a signed agreement or a BAA, and reports of suspected security issues: security@branzinohealth.com. For anything else, including sales and support: info@branzinohealth.com.